Your privacy matters. This page explains, in plain language, what information we collect, how we use it, and the choices you have.
1. Introduction
This Privacy Policy explains how CallWise Solutions LLC ("we", "us", "our") collects, uses, discloses, and safeguards information when you call our helpline at (888) 476-5804 or visit this website. By using our services you consent to the practices described below.
CallWise Solutions LLC is an independent telecom consultation service. We are not a wireless carrier and are not affiliated with any specific carrier unless explicitly stated.
2. Information We Collect
We collect only the information necessary to assist you. This may include:
- Contact details you voluntarily provide during a call (name, phone number, email).
- Plan-related information you choose to share (current carrier, monthly usage, device, ZIP code).
- Call metadata such as date, time, duration, and the phone number used to call us.
- Website usage data (IP address, browser type, pages viewed) collected via standard analytics.
- Cookies and similar technologies used to operate this website.
3. How We Use Your Information
We use the information we collect to:
- Provide consultation, plan comparison, activation, and porting assistance.
- Communicate with you about your request or follow-up support.
- Improve the quality of our consultation services and train staff.
- Detect, prevent, and address fraud or abuse.
- Comply with legal obligations and enforce our Terms & Conditions.
4. How We Share Information
We do not sell your personal information. We may share limited information only in these situations:
- With the carrier you select, only as needed to complete activation or number porting at your request.
- With trusted service providers who help us operate the helpline (under strict confidentiality).
- When required by law, regulation, subpoena, or other legal process.
- To protect the rights, property, or safety of our company, customers, or others.
- In connection with a merger, acquisition, or sale of assets, with appropriate notice.
5. Call Recording
Calls may be recorded or monitored for quality assurance, training, and security purposes. Where required by law, you will be notified at the start of the call. You may request that your call not be recorded.
6. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is 100% secure.
7. Data Retention
We retain personal information only as long as needed to fulfill the purposes outlined in this policy or as required by law. When no longer needed, information is securely deleted or anonymized.
8. Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your information, subject to legal exceptions.
- Opt out of marketing communications or certain processing.
- Lodge a complaint with a data protection authority.
9. California Residents (CCPA/CPRA)
California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to delete, and the right to opt out of the sale or sharing of personal information. We do not sell personal information.
10. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can delete it.
11. Cookies and Tracking
This website uses cookies and similar technologies to operate the site, analyze traffic, and improve user experience. You can control cookies through your browser settings.
12. Third-Party Links
Our website and consultations may reference third-party carriers and websites. We are not responsible for the privacy practices of those third parties. Please review their policies before sharing information.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date below indicates when it was last revised. Continued use of our services after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise any of your rights, please call us at (888) 476-5804.